Privacy on the TeachyTalk learning platform

To provide its online language teaching service, TeachyTalk collects only the following necessary information:

• Account details such as your name, phone number and email address, which you enter when you register.
• Class details such as the language you choose, your level, session times and booking history.
• Payment details such as transaction records; your bank card details stay with the payment gateway and are not stored by TeachyTalk.
• Technical details such as your browser, device and how you use the site, which help us improve how the platform performs.

The information we collect is used only for the following purposes:

• Creating and managing your account and running online classes.
• Matching a learner with a suitable teacher and arranging session times.
• Processing payments and issuing transaction receipts.
• Telling you about the status of your classes, changes to the service and offers relevant to learning a language.
• Supporting users and responding to their requests.
• Analysing and improving the quality of the service and the platform experience.

• TeachyTalk uses cookies to keep you signed in, remember your settings (dark mode, for instance) and improve your experience of the site.
• Analytics tools may be used to understand how the site is used; that data is analysed in aggregate and cannot identify you.
• You can disable cookies in your browser settings, but some parts of the site — signing in, for example — may then stop working properly.

• Your connection to the site is encrypted over HTTPS.
• Access to user information is limited to the people who need it in order to provide the service.
• Information is kept only for as long as it is needed to provide the service or to meet a legal obligation.
• If a security incident affects personal data, users will be informed as soon as possible.

As a TeachyTalk user, you have the right to:

• access the personal information held about you.
• ask for information that is wrong or incomplete to be corrected.
• ask for your account and personal data to be deleted, as far as legal requirements allow.
• opt out of marketing and notification messages.

To act on any of these, submit your request through the contact page and we will follow it up.

• TeachyTalk may update this policy to keep pace with changes to the service or with legal requirements.
• The updated version is always published on this page, and continuing to use the platform means you accept it.
• This policy complements the TeachyTalk terms and conditions and applies alongside them.